Legal
Privacy Policy
Last updated 22 September 2026
SIMBA is designed to support trusted access and service coordination across stakeholders. This policy explains how we handle information we collect, process and use in the course of operating the platform and supporting partner organisations.
01 — Who we are
SIMBA is a platform for connected access, identity verification, service discovery, referrals, payments and data exchange. We process information to support access journeys, service coordination and operational governance for partner organisations and ecosystem stakeholders.
02 — What this policy covers
This policy covers information collected through the SIMBA website, account management, platform onboarding, service workflows and partner coordination activities. Where a separate agreement applies, that agreement takes precedence for the relevant processing activity.
03 — What we collect
We may collect account and contact details, organisation information, identity and eligibility data required for access workflows, service and referral records, payment-related data, digital interaction logs, and basic website analytics.
04 — How we use it
We use information to support onboarding, verification, service matching, referral tracking, payment processing, operational oversight, security, support and the improvement of platform reliability and user experience.
05 — Legal bases
We process personal data where it is necessary to perform our contract with partners, to support legitimate operational interests in a secure and effective service, to meet legal obligations, and where consent is sought for optional features or analytics.
06 — Who we share it with
We may share information with infrastructure providers, payment and service partners, support and hosting providers, and other trusted stakeholders strictly necessary to deliver the service or operate the ecosystem. Each partner is bound to appropriate confidentiality and data protection obligations.
07 — Where your data lives
Data is stored in secure environments selected for reliability and compliance, with processing locations determined by the operating model and the legal requirements of the relevant partner or jurisdiction.
08 — How long we keep it
We keep information for as long as needed to support the relevant service, comply with legal or tax requirements, resolve disputes and maintain operational accountability. Retention periods may vary by service model and partner agreement.
09 — Security
We use administrative, technical and organisational safeguards to reduce risk, limit access to the minimum necessary and monitor for misuse or operational failure.
10 — Your rights
You may request access to your information, correction, deletion, restriction or export where applicable. Contact hello@simba.org.zw and we will respond within a reasonable period in line with applicable law.
11 — Cookies and analytics
The website may use standard functionality and analytics to understand usage patterns and improve the experience. Optional cookies will only be used where consent has been obtained.
12 — Children
The platform is not intended for use by children without the appropriate consent and safeguards from the relevant guardian or institution.
13 — Changes to this policy
If this policy changes in a material way, we will update the page and notify relevant partners where required by agreement or law.
14 — Contacting us
If you have a question about this policy, email hello@simba.org.zw and we will be glad to help.